WHO WE ARE

Careers

We appreciate your interest in Avatar Solutions' employment opportunities. Avatar is a fast-paced, rapidly growing company with a focus on improving workplaces and healthcare facilities around the world. We also have a key focus on our own staff, and foster an action-oriented culture that fuels innovation and creativity. Our employees are highly skilled and enthusiastic, and love working at Avatar thanks in part to our fun and flexible culture, generous benefits package, and focus on helping our clients improve.

Want to join our team? Choose a career opportunity below and submit your resume online. EEO/M/F/D/V

Data Analyst

Orlando, FL

Current Title: Data Analyst

Reports to: Director, Data Analysis

Department: Client Operations

Work Hours: 9:00 AM - 5:30 PM Monday-Friday (Business Travel may be outside of these hours)

SUMMARY: Designs and generates surveys for assigned clients, analyzes output reports to determine if client needs are being met, and conveys findings to client and other functional team members.

DUTIES AND RESPONSIBILITIES:

Establishes and executes client survey design parameters, including:
- Adjusting sampling ratios
- Creating custom assignment flags
- Mapping Locations
Tracks incoming data files and analyzes receipt dates and content to ensure no gap in surveys fielded.
Ensures that all data files are processed and that the system converts information into customized surveys.
Reviews output of survey generation process to determine if all parameters have been properly executed.
Corrects any discrepancies identified before surveys are fielded whenever possible.
Works with client to resolve any system or data file issues.
Generates ad hoc reports for clients.
Executes client survey design change requests.

QUALIFICATIONS:

Bachelor's Degree or higher in healthcare informatics, database/computer sciences, or related field.
Outstanding interpersonal communication skills.
Strong analytic ability, able to define a logical process and build redundancy checks into this process.
Proficient in data processing, data analysis and data translation, experience with Pervasive software preferred.
Advanced Excel competence - pivot table, formulas, etc.
Strong in Microsoft Applications (Excel and Word), familiarity with TextPad
Strong knowledge in the Pervasive Data Integration Software suite.
Able to learn proprietary applications.
Exceptional organizational skills.
Able to manage multiple tasks/deadlines.
Positive working relationship as member of multiple teams.

About Avatar Solutions:
Avatar is one of the best known and fastest growing health care research and consulting companies in the country. Avatar boasts the most personalized and complete survey, quality improvement, and customer service and performance improvement initiatives in healthcare. Avatar offers a full array of survey/data/measurement tools and training to raise the level of service quality in healthcare. Avatar's customer base includes some of the nation's largest and most progressive hospital systems and provider groups.

Benefits:
Avatar provides superior benefits including health, dental and vision insurance and a 401k plan. Avatar provides holidays, vacation and sick time off.

Please submit resume or letter of interest to: careers@avatar-intl.com.

Associate Data Analyst

Chicago, IL

Current Title: Associate Data Analyst

Reports to: Manager, Quality Data Services

Department: Quality Data Services

Work Hours: 8:00 AM - 5:00 PM Monday-Friday

SUMMARY: The Associate Data Analyst will report to the Quality Data Services Manager, and will be responsible for designing surveys, troubleshooting problems, working with data files, and producing user-friendly reports, helping guide our clients through detailed survey processes. They are also responsible for coordinating with our project managers and administrative team to ensure that we meet and exceed client expectations.

DUTIES AND RESPONSIBILITIES:

Responsible for completing several tasks for survey projects, including:
- Designing internet and paper surveys, utilizing survey design software.
- Managing the full survey administration process, including mailing campaigns and participation reporting.
- Managing data: Extensive data management and manipulation.
- Creating end-user reporting by designing report formats in our reporting system, ActionPro.
- Completing written comment analysis and reporting.
Provide support to team by following through on quality control procedures for every step of the process.
Trouble-shoot data issues.
Work closely with the Project Management team to support clients and fulfill client requests.

QUALIFICATIONS:

Bachelor's Degree required.
Data handling/management experience is a must.
Strong service and quality orientation to clients and colleagues.
Solid written and verbal communication skills.
Past experience designing surveys and/or producing data and statistical reports highly desirable.
Advanced knowledge of Excel required; basic knowledge of Access desired; with ability to learn and use proprietary, internet based workflow software.
Must be able to multi-task (i.e., manage multiple projects and tasks, and cope with changing priorities).
Attention to detail and strong organization and time management skills a must.
Ability to work in a fast-paced environment.
Strong logic and critical thinking skills.
Knowledge of web design/HTML code a plus.
Proven history of adherence to 100% quality standards.
Ability to work with a team and independently.

Benefits:
Avatar provides superior benefits including health, dental and vision insurance and a 401k plan. Avatar provides holidays, vacation and sick time off.

Please submit resume or letter of interest to: careers@hrsolutionsinc.com.

Direct Marketing Database Manager

Chicago, IL

Current Title: Direct Marketing Database Manager

Reports to: Marketing Manager

Department: Marketing & Sales

SUMMARY: The Direct Marketing Database Manager is responsible for the handling of all data surrounding the marketing database as well as the preparation and execution data for marketing campaigns.

DUTIES AND RESPONSIBILITIES:

Manages database(s) and list segmentations
Conducts market research including segmentation analysis, forecasting and projection of sales trends
Responds to research requests from managers
Proactively produces substantiated direct marketing recommendations for current and potential partners based on research findings
Conducts and tracks competitive intelligence, including products/services, advertising, and communication strategies to help guide the Marketing team's strategic direction
Evaluates options for purchasing external contact lists and makes recommendations based on campaign strategy and budget
Measures success of direct marketing campaigns
Ensures integrity of database(s) and directs ongoing data cleanup
Tracks advertising options and gathers information on readership demographics for advertising placement
Assists with managing client reference lists

In addition to these specialized tasks, the Marketing team shares responsibility of the following projects:

Responding to RFPs and RFIs
Completing tailored sales presentations
Managing tradeshow logistics
Assisting in the coordination of the annual client events
Promoting upcoming events in current projects
Monitoring industry news to generate ideas for future projects and stay informed of current events and trends
- Reading industry magazines and newsletters
- Conducting monthly searches online of industry keywords and competitors' names
- Reviewing results from search alert terms

QUALIFICATIONS:

Bachelor's degree in computer science, information science, or a related field
3-5 years' experience in a similar role

Experience working with database mapping software (CRM systems) is required.
Proficiency in Oracle and Sales Force is a plus.
Proficiency in Microsoft Office is required, including a high level of proficiency in Excel preferred.
Limited travel may be required

Benefits:
Avatar provides superior benefits including health, dental and vision insurance and a 401k plan. Avatar provides holidays, vacation and sick time off.

Please submit resume or letter of interest to: careers@hrsolutionsinc.com.

Client Services Manager

Orlando, FL

Current Title: Client Services Manager

Reports to: Manager, Client Services

Department: Sales & Marketing

Work Hours: 9:00 am - 5:30 pm M-F with regularly scheduled after hours support

SUMMARY: The Client Services Manager is a strategic counterpart to the client-partner primary contact. This position has a primary responsibility for overall status of ongoing relationship management to assure customer confidence, loyalty, and endorsement. This role works closely with functional team members to address client, environment, and industry issues and develop effective work processes. CSMs provide in-office support to include but not limited to: coordination of customer needs and requests, problem resolution, and maintaining improvement touch points with partners to assure success

DUTIES AND RESPONSIBILITIES:

Creates and manages partner relationship in conjunction with internal team members:
- Orchestrates completion of requests for Avatar services (PI, Consulting, Research, Analytics, Renewal/New Services and Survey Customization) to assure that change request is of sufficient detail to assure internal customer can complete requested services in an accurate, complete, and timely manner.
- Provide survey processing reports to partner, as delivered by Data Analyst, assuring that any unusual findings explanations (known processing problems/corrective actions such as zero counts and lookup failures) are delivered along with report.
- Provide the client with regular status reports for requested services (change requests, processing reports, special reports, research requests) and address internal coordination necessary to meet established deadlines.
Participate as a member of functional team in partner startup calls to assure effective handover and continuity of relationship at the conclusion of the startup phase.
Proactively connects with client-partner through Care Calls/Touchpoints to assure needs are being met. For Top 20 partners, this includes coordinating and conducting regular partner calls. For B and C level partners, conduct Partner Care Calls/create Touchpoints as described in annual KPO plans to assure ongoing and regular communications.
Provides first level improvement support by assisting partners in website navigation and review of results to identify improvement opportunities and progress towards goals.
Maintains appropriate documentation in Avatar CRM and change request systems.
Provide helpline and extended-hours client support.

QUALIFICATIONS:

Bachelor's degree in healthcare, communication, or data related major.
Client/customer support experience (including creative problem solving).
Outstanding interpersonal and communication skills (oral and written).
Data analysis and critical thinking skills.
Microsoft Office Suite experience.
Experience with online web-based training software preferred.
Exceptional organizational skills.
Able to manage multiple tasks/deadlines.
Positive working relationship as member of multiple teams.
Able to create positive "first impression" with customers by phone.
Takes responsibility for own actions and keep commitments. Takes independent actions, and asks for and offers help when needed.

Experience with or knowledge in healthcare improvement, project management and organizational development preferred.

Benefits:
Avatar provides superior benefits including health, dental and vision insurance and a 401k plan. Avatar provides holidays, vacation and sick time off.

Please submit resume or letter of interest to: careers@avatar-intl.com.

Senior Quality & Compliance Manager

Orlando, FL

Current Title: Senior Quality & Compliance Manager

Reports to: SVP of Client Improvement

Department: Client Improvement

SUMMARY: The Senior Quality and Compliance Manager champions quality throughout the company. The SQCM plans, implements, monitors, reports on and advances the quality systems at all levels of the organization. They oversee and conduct analysis to assure final product meets customer and internal quality standards. They evaluate procedures, policies, strategies and systems and recommend and implement improvements in cooperation with organizational leaders. This position is responsible for assuring compliance with both internal and external requirements/standards including but not limited to CAHPS requirements and URAC (HIPAA privacy and security) standards.

DUTIES AND RESPONSIBILITIES:

Develop, implement, communicate and maintain a quality plan to assure that company quality systems and policies are in compliance with requirements, specific plans include but are not limited to:
- HIPAA Privacy and Security Program
- CAHPS Compliance Programs
- Avatar Quality Plan
Promotes quality achievement and performance improvement throughout the organization.
Establishes quality and reliability standards by studying regulatory, product and consumer requirements with other members of management and staff. This position gathers and analyzes customer data to identify trends and customer needs. With this data they make recommendations for improving quality and increasing customer satisfaction.
Establishes, maintains and updates product quality documentation system by writing and updating quality assurance procedures, including submission of annual quality documentation to external parties.
Maintains product quality by establishing quality monitoring and inspection processes, enforcing quality assurance policies and procedures and requirements; collaborating with other members of management to develop new product and engineering designs and manufacturing and training methods.
Prepares and presents product and process quality reports by collecting, analyzing, and summarizing information and trends and providing recommendations.
Supports staff learning and improvement through staff orientation and training. Provides new hire orientation and ongoing training and support of staff education.
Directs compliance and quality staff including CAHPS manager and reception staff (who responds to patient call line). Maintains staff job results through hiring, training, coaching and counseling.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Achieves financial objectives by preparing the quality assurance budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS:

Able to read, interpret and put regulatory language into practice.
People Management, Information analysis and results reporting, Process Improvement skill set, Project Management, Complexity Management, Problem Solving, and excellent Communication, Organization and presentation skills.
Able to successfully lead a team and influence others.

Required:

Master's Degree in Quality Management, Risk Management or Health Information Mgt. or related field.
Certification in six sigma/black belt tools a plus. Prior experience with CAHPS survey instruments helpful.
Experience with HIPAA Privacy and Security practices and standards highly desirable. Accreditation and/or Risk.
Management experience a plus.

Benefits:
Avatar provides superior benefits including health, dental and vision insurance and a 401k plan. Avatar provides holidays, vacation and sick time off.

Please submit resume or letter of interest to: careers@avatar-intl.com.

Account Executive

Orlando, FL

Current Title: Account Executive

Reports to: Manager, Account Management

Department: Sales & Marketing

Work Hours: Monday-Friday: 9:00am EST - 5:30pm EST (at times requires additional time/effort outside normal business hours)

SUMMARY: Seeking creative, experienced and enthusiastic account management candidates with a strong desire to sell and promote business development within the healthcare industry throughout a specified territory within the U.S.

DUTIES AND RESPONSIBILITIES:

Responsible for retaining and upselling new partner relationships and sales opportunities for the full range of products and/or services.
Serves as account management lead; responsible in ensuring exemplary customer service is being provided and problem solves concerns, issues with key internal stakeholders.
Closes and confirms upsell opportunities with existing partners that meets or exceeds assigned sales quotas.
Establishes and maintains a pipeline with solid existing partner upsell opportunities meeting minimums set by management.
Builds a broad territory pipeline that ensures achievement of 100% of quota.
Prepares revenue forecast with both qualitative and quantitative data.
Acquires knowledge of existing partner business objectives, goals, culture, decision-maker concerns, market and needs in order to deliver appropriate client-focused product proposals.
Cultivates new leads through prospecting activities and follows up within an assigned existing partner territory.
Conducts onsite travel and meeting coordination with partners within assigned territory.
Develops and maintains knowledge of competitors in market and client base.
Manages contract negotiations and ensures the seamless transition of implementation, training, product/services delivery, and ongoing account management of new products/services within existing partner accounts.
Solicits leads, attends trade shows and conferences as necessary.
Communicates with partners via telephone, exhibits and tradeshows.
Develops and executes strategic and targeted sales plans.
Distributes marketing and promotional material.
Collaborates within a team environment to meet established team/company goals.
Responds expediently and effectively to RFP/RFQ/RFI's.
Plans, organizes and implements special projects and events.
Develops ideas to strategically position Avatar with partner communication.
Completes other administrative tasks, such as travel and entertainment reporting or similar, in a timely manner.
Performs responsibilities in a professional manner, meeting the Company's mission and goals.
Performs other related duties incidental to the work described herein.

QUALIFICATIONS:

Bachelors Degree in Business, Marketing, Communications or related field.
A minimum of 3-4 years' experience in a professional sales, account management and or marketing position.
Masters/Advanced Degree preferred.
Proven track record of quota achievement.
Ability to be performance driven, motivated with a focused attitude even while working independently.
Excellent verbal, written and business communication skills.
Creative and motivated: able to think strategically and successfully position products.
Strong organizational skills with emphasis on detail and prompt follow up.
Ability to multi-task in a fast paced environment.
Superior skills in Microsoft Word, Excel, PowerPoint required; MUST be technology savvy.
Hospital or healthcare experience preferred.
Experience with Oracle (Customer Management Software) and WebEx (online web-demo application) are a plus.
Enthusiastic about cold calling and personal lead generation.

PHYSICAL DEMANDS:

Travel required - 30-40%

Benefits:
Avatar provides superior benefits including health, dental and vision insurance and a 401k plan. Avatar provides holidays, vacation and sick time off.

Please submit resume or letter of interest to: careers@avatar-intl.com.

Sales Executive

Orlando, FL

Current Title: Sales Executive

Reports to: Director of Sales

Department: Sales & Marketing

Work Hours: Monday-Friday: 9:00am EST - 5:30pm EST (at times requires additional time/effort outside normal business hours)

SUMMARY: Seeking creative, experienced and enthusiastic account executive candidates with a strong desire to sell and promote business development within the healthcare industry throughout a specified territory within the U.S.

DUTIES AND RESPONSIBILITIES:

Responsible for prospecting and hunting new client relationships and sales opportunities for the full range of Avatar products and/or services.
Closes and confirms new sales opportunities with new customers that meets or exceeds assigned sales quotas.
Establishes and maintains a pipeline with solid new sales opportunities meeting minimums set by management.
Builds a broad territory pipeline that ensures achievement of 100% of quota.
Prepares revenue forecast with both qualitative and quantitative data.
Acquires knowledge of new client business objectives, goals, culture, decision-maker concerns, market and needs in order to deliver appropriate client-focused product proposals.
Cultivates new leads through prospecting activities and follows up within an assigned existing territory.
Conducts onsite travel and meeting coordination with clients within assigned territory.
Develops and maintains knowledge of competitors in market and client base.
Manages contract negotiations and ensures the seamless transition of implementation, training, product/services delivery, and ongoing account management of new products/services within new accounts.
Solicits leads, attends trade shows and conferences as necessary.
Communicates with partners via onsite visits, telephone, exhibits and tradeshows.
Develops and executes strategic and targeted sales plans.
Distributes marketing and promotional material.
Collaborates within a team environment to meet established team/company goals.
Responds expediently and effective to RFP/RFQ/RFI's.
Plans, organizes and implements special projects and events.
Develops ideas to strategically position Avatar with client and prospect communication.
Completes other administrative tasks, such as travel and entertainment reporting or similar, in a timely manner.
Performs responsibilities in a professional manner, meeting the Company's mission and goals.
Performs other related duties incidental to the work described herein.

QUALIFICATIONS:

Bachelor's Degree in Business, Marketing, Communications or related field.
A minimum of 6-8 years' experience in a professional sales or account management position.
Masters/Advanced Degree preferred.
Proven track record of quota achievement.
Ability to be performance driven, motivated with a focused attitude even while working independently.
Excellent verbal, written and business communication skills.
Creative and motivated: able to think strategically and successfully position products.
Strong organizational skills with emphasis on detail and prompt follow up.
Ability to multi-task in a fast paced environment.
Superior skills in Microsoft Word, Excel, PowerPoint required.
Hospital or healthcare experience preferred.
Experience with Oracle (Customer Management Software), SalesForce and WebEx (online web-demo application) are a plus.
Enthusiastic about cold calling and personal lead generation.

PHYSICAL DEMANDS:

Travel REQUIRED: 55%-75%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
Usually, normal office working conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually minimal.

About Avatar Solutions:
Avatar Solutions is a research and consulting company specializing in surveys, quality improvement, customer service and performance improvement in healthcare. Avatar offers a full array of survey/data/measurement tools and training to raise the level of service quality in healthcare.

Benefits:
Avatar provides superior benefits including health, dental and vision insurance and a 401k plan. Avatar provides paid time off (PTO).

Please submit resume or letter of interest to: careers@avatar-intl.com.

Associate Data Analyst

Chicago, IL

Current Title: Associate Data Analyst

Reports to: Manager, Quality Data Services

Department: Quality Data Services

Location: Chicago, IL

Status: Non-Exempt

Work Hours: 8:00 AM - 5:00 PM Monday-Friday - Non-Exempt (Hourly; eligible for overtime pay)

DUTIES AND RESPONSIBILITIES:

Responsible for completing several tasks for survey projects, including:
- Designing internet and paper surveys, utilizing survey design software.
- Managing the full survey administration process, including mailing campaigns and participation reporting.
- Managing data: Extensive data management and manipulation.
- Creating end-user reporting by designing report formats in our reporting system, ActionPro.
- Completing written comment analysis and reporting.
Provide support to team by following through on quality control procedures for every step of the process.
Trouble-shoot data issues.
Work closely with the Project Management team to support clients and fulfill client requests.

QUALIFICATIONS:

Bachelor's Degree required.
Data handling/management experience is a must.
Strong service and quality orientation to clients and colleagues.
Solid written and verbal communication skills.
Past experience designing surveys and/or producing data and statistical reports highly desirable.
Advanced knowledge of Excel required; basic knowledge of Access desired; with ability to learn and use proprietary, internet based workflow software.
Must be able to multi-task (i.e., manage multiple projects and tasks, and cope with changing priorities).
Attention to detail and strong organization and time management skills a must.
Ability to work in a fast-paced environment.
Strong logic and critical thinking skills.
Knowledge of web design/HTML code a plus.
Proven history of adherence to 100% quality standards.
Ability to work with a team and independently.

About Avatar Solutions
Avatar is an innovative survey, data measurement, and performance improvement company with over 30 years of experience. Avatar provides CAHPS Surveys, Patient Satisfaction Surveys, Employee Surveys and Physician Surveys to over 500 hospitals and 13,000 clinicians nationwide. Avatar is the American Hospital Association's exclusively-endorsed provider for Employee / Exit Surveys and Physician Engagement / Opinion Surveys to their 5,000 hospitals and healthcare systems. Avatar works with some of the most well-known organizations in the nation, allowing our clients to benchmark against the best.

We are a fast-paced, rapidly growing company that is looking for top talent to join our team. We have a key focus on our own staff, and foster an action-oriented culture that fuels innovation and creativity. Our employees are highly skilled and enthusiastic, and love working at Avatar thanks in part to our fun and flexible culture, generous benefits package, and focus on helping our clients improve.

Benefits:
Avatar Solutions provides superior benefits including health, dental and vision insurance, and a paid time off (PTO) plan. Some of the key reasons employees love working for our organization include:

Pre-tax CTA/RTA Transit Benefit Program Happy clients (96% customer satisfaction rate)
Friendly co-workers
Casual dress attire
Workplace flexibility
Use of employee suggestions to make improvements
Staff recognition programs & celebrations
Kitchen stocked with a wide variety of coffee and tea
Frequent catered lunches
Convenient location in the Chicago loop near public transportation and access to Pedway

Interested applicants, please submit resume/letter of interest to careers@hrsolutionsinc.com.

Project Manager

Chicago, IL

Current Title: Project Manager

Reports to: Manager, Project Management

Department: Project Management

Location: Chicago, IL

Status: Exempt

Work Hours: 8:00 AM - 5:00 PM Monday-Friday

SUMMARY: The Project Manager will be responsible for directing clients through detailed survey processes in conjunction with presenting advisory analyses.

DUTIES AND RESPONSIBILITIES:

Consult clients through various survey processes including:
- Survey item selection
- Survey administration
- Data analysis and interpretation
- Feedback session planning
- Post survey communication and action planning
Act as a main contact and resource for clients throughout project including answering questions and providing consultation
Prepare results reports and present high level analysis to clients
Create results presentations and help clients plan for data-driven change as a result of their survey process
Train clients to use online reporting and action planning tool
Coordinate with Quality Data Services, Marketing, Sales and Consulting teams to ensure that client expectations are met and exceeded
Manage multiple projects, workflow and tasks, and respond to changing priorities
Manage client budgets and costs
Identify additional products or services that can be provided to enable client to maximize organizational improvement efforts
Maintain high customer satisfaction through strong service to clients and commitment to quality deliverables

REQUIREMENTS:

Education/Experience:

Bachelor's degree in Business, Organizational Development, Industrial Psychology, or related field; Master's degree preferred
Three to five years experience in managing projects. (Experience related to employee survey methods and statistics highly desirable)
Experience working with data evaluation a plus

Required Skills:

Outstanding interpersonal, verbal/written communication, and presentation skills
Data analysis and critical thinking skills
Exceptional organizational skills as demonstrated by an ability to manage multiple tasks/deadlines
Detail oriented and commitment to quality
Advanced knowledge of MS Office applications, including Word, PowerPoint, Excel, and Outlook
Ability to learn and use proprietary, internet-based workflow software
Limited travel may be required.

Pre-tax CTA/RTA Transit Benefit Program Happy clients (96% customer satisfaction rate)
Friendly co-workers
Casual dress attire
Workplace flexibility
Use of employee suggestions to make improvements
Staff recognition programs & celebrations
Kitchen stocked with a wide variety of coffee and tea
Frequent catered lunches
Convenient location in the Chicago loop near public transportation and access to Pedway

Interested applicants, please submit resume/letter of interest to careers@hrsolutionsinc.com.