It’s an exciting time at Avatar Solutions as we gear up for the launch of voluntary OAS CAHPS participation, beginning in January 2016. Many current and prospective clients have already begun reaching out for more information.
As a member of Avatar’s marketing team, I’ve been helping plan the communications aspect of the product launch, and have learned much about the factors that go into planning and developing a survey instrument. Especially in a highly regulated environment, there is much to consider, from external guidelines and requirements to internal technological capabilities.
As a case in point, during OAS CAHPS Vendor Training, which Avatar completed in late October, we learned about several key guidelines that will inform the manner in which we administer OAS CAHPS for our clients. Several specifications were particularly interesting in light of how they compare to guidelines associated with other well-known CAHPS instruments.
In this article, we’ll take a look at those specifications, as well as what they mean for the organizations that will be administering OAS CAHPS come January 2016.