When healthcare leaders talk about strategies for improving the patient experience, communication is a topic that comes up very often.
Yet, in practice, addressing communication can be extremely challenging, particularly in an industry in which work volumes are very high, margins low, and stakeholder relationships as diverse as they are complex.
For all that it is a challenge, though, addressing communication represents a powerful opportunity for many organizations to achieve meaningful return on their investments in improvement. In working closely with clients to improve communication practices, Avatar’s Engagement Services division has witnessed this potential firsthand.
Now several new studies further suggest that if opportunities to improve communication aren’t being examined by your organization, perhaps they should be. Here is a quick look at the findings and what they could mean for your business outcomes.