Client Webinar: Patient Safety and Experience Across the Continuum
This session addresses what patients want and expect around safety as part of their experience. We look at what patients make of the care they experience from a safety perspective.
How current survey instruments like HCAHPS do and do not assess for patient perception of safety is also explored, as well as how Avatar clients utilize the survey as a "validation tool" and explore practices that move towards creating a positive patient experience and reinforcing a culture of safety.
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