WHAT WE DO
Clinician and Group CAHPS (CG-CAHPS)
The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) Survey will be the first nationally standardized, publicly reported survey of clinic and provider patient satisfaction. Avatar's CG-CAHPS Survey will not only provide your organization with required data, but will also include the most complete national benchmarking and actionable survey results, as well as ongoing ideas for improvements.
An Insider's Perspective on CG-CAHPS
Avatar has been instrumental in pioneering the development of alternative modes of survey administration. Avatar has also analyzed early results to identify diagnostically what additional items should be added to the CG-CAHPS Survey to assure a full picture of the patient experience. As a result, we have been able to implement CG-CAHPS within our Intelligent Patient Survey processes and offer integrated CG-CAHPS Surveys to our clients since early 2010.
Avatar is leading the industry by not only offering CG-CAHPS before it becomes a government-mandated requirement, but by continually updating the product, expanding to an electronic online survey, and developing powerful reporting enhancements to keep our clients ahead of the curve. At Avatar, we are committed to providing our clients with the highest quality products.
Avatar has proven across hundreds of providers that our support drives CG-CAHPS scores up and fosters continuous improvement. This is especially important as Pay for Performance comes to fruition and practices are reimbursed based on performance. Avatar has the consulting and improvement expertise to educate care providers and pinpoint specific areas for focus within your organization.
Intelligent CG-CAHPS Reporting
Avatar's online reporting system is the most thorough and dynamic, yet easy to use, reporting system available. Reporting tools offer download capabilities with detailed statistical data and visual, interactive displays as well as built-in national comparisons and best practices for improvement.
Safe and Secure
Avatar is accredited by the Utilization Review Accreditation Commission (URAC) for information safety and security. We are the only patient survey vendor to ever receive this accreditation, which far exceeds the industry standards for security. Avatar is also fully HIPAA compliant and ensures the protection of the privacy of patients' health information.